Refund policy
Last updated: 3 September 2026
Scope. This Refund Policy applies to United States orders placed on printew.com. European Union consumers should read our EU Returns & Refunds page when that market is offered. Mandatory rights under the law that applies to you are not limited by this policy.
Returns we accept (defective or incorrect items only)
Because each item is made to order, we accept return remedies only for defective or incorrect products, not for change of mind. Eligible issues include:
- Misprint, blurry print, material print defects, or wrong print colour
- Item damaged in transit or otherwise defective
- Wrong item, size, or design compared with your order confirmation
- Parcel confirmed lost or undeliverable by the carrier
Returns we do not accept
We do not accept change-of-mind returns, “buyer’s remorse,” or size exchanges when the item matches the size and design you ordered. Review the size guide before ordering. If local law gives you additional rights, those rights apply.
How to start
Email support@printew.com within 30 days of delivery (or within 30 days of the expected delivery date if the parcel never arrives). Include your order number, a description of the issue, and clear photos of the item and packaging or shipping label when relevant. Do not ship anything back until we reply with instructions.
Return method
If a physical return is required, we will tell you. Returns are by mail only after our instructions. We do not offer in-store or drop-off returns. Unless we supply a label, arranging the return shipment follows our written instructions. When the issue is our error or a confirmed defect, we cover return postage we authorize. We do not charge a restocking fee for approved eligible defect, incorrect-item, or confirmed-lost cases.
Exchanges / replacements
For an eligible defect or incorrect item we may send a replacement of the same or an approved alternative, or issue a refund. We do not offer change-of-mind size exchanges.
Cancellations and changes
Email support@printew.com as soon as possible. After production begins, cancellation or changes are not guaranteed. This does not affect statutory cancellation rights where they apply.
Refund timing
Approved refunds go to the original payment method. We normally initiate the refund within 5–10 business days after approval (Merchant Center processing window: 10 business days maximum). Your bank or card issuer may take additional time to post the credit. Original shipping is refunded when the error was ours or the parcel is confirmed lost.
Address errors
You are responsible for entering a complete, accurate delivery address. Reshipping charges may apply when a parcel is returned because of an incorrect address or failure to collect.
Seller. CIUSLABS LIMITED, trading as Printew, company number 79494494, Rm B53, 2/F, Kwai Shing Industrial Building Phase 1, 36–40 Tai Lin Pai Road, Kwai Chung, Hong Kong. Email: support@printew.com.