Use the order status link in your confirmation email for the latest information about your order. Tracking becomes available after a physical item is dispatched.
Two ways to check your order
From your email. Your order confirmation includes a link to your order status page. If an item has shipped, its tracking information appears there.
From your account. Visit your account page and sign in with the email address used at checkout to view available order information.
What each status means
| Status | What is happening |
|---|---|
| Confirmed | We have received your order. |
| In production | A physical made-to-order item is being prepared. |
| Shipped | The item has been dispatched and tracking is available. |
| Delivered | The carrier has recorded delivery. |
Tracking is not updating
Carrier scans do not always appear immediately. If you have not received a shipping confirmation, a physical item may still be in production. Use your order status page for the latest available update.
Only part of my order arrived
Items in one order may be produced or dispatched separately. Check your order status and shipping emails for separate tracking links.
My order is late
If your order is beyond the estimate shown at checkout or in your order status, email support@printew.com with your order number. We will review the shipment and explain the available next step.
Still need help?
Email support@printew.com with your order number. We normally reply within 1–2 business days, Monday to Friday.