Shipping & Delivery

Shipping & Delivery

Printew products are printed on demand by our production partners in the United States and Europe, and shipped to you from the facility closest to your address. That means shorter transit times and lower emissions than shipping everything from one place.

Your delivery date has two parts

1. Production: 2-7 business days. Nothing is pre-made. Your item is printed after you order it.

2. Shipping: depends on where you are.

Destination Shipping time Typical total
United States 3-7 business days 7-14 business days
Europe / UK 5-10 business days 8-16 business days
Canada / Australia 7-14 business days 10-20 business days
Rest of world 10-20 business days 14-27 business days

Most US and EU orders arrive within two weeks. Peak periods such as November and December run slower, so order early for the holidays.

Shipping rates

Rates are calculated at checkout based on your destination and what is in your cart. Any free-shipping promotion will be stated clearly on site.

Tracking your order

You will receive a confirmation email with a tracking number as soon as your order ships. Allow 24-48 hours for the first carrier scan to register. Until then, the link may show no movement, which is normal.

Customs, duties and import taxes

Because we route orders to a nearby facility, most US and EU customers pay no import fees at all. If your order does cross a border, any customs charges, duties or import taxes are set by your local authorities and are the customer's responsibility.

Multiple items in one order

If you order several items, they may be produced at different facilities and arrive in separate parcels on different days. You will not be charged extra for this.

Wrong or incomplete address

Please check your address carefully at checkout. We cannot reroute a parcel once it has shipped, and orders returned to us because of an incorrect address will need to be reshipped at the customer's cost.

Delayed or lost parcels

If your order has not arrived within the window above, email hi@ciuslabs.com with your order number and we will chase the carrier and make it right.